A really bad experience at BuyDig.com

I recently tried to buy a camera through buydig.com.  I never have had such a run-around. Here’s a copy of my experience–start at the bottom and read up:

Thank you for your prompt response, Mr. Haley.  I appreciate the $20 offer but it just isn’t worth it.  I went around and around with your billing department (by the way, they have the worst hours I have ever experienced on line) and don’t really want the aggravation of trying again.  I just bought the camera through Amazon.

If the billing department was as efficient and responsive as the sales department, I am sure your job would be much easier.
William Robinson

On May 15, 2012, at 10:23 PM, Buydig Sales Dept wrote:
Reference number: LTK52805059536X Please use this ticket number in any correspondence with us.
Subject: Re: Your BuyDig.com Order
Dear Customer,

Thank you for contacting us.

  Thank you for taking the time to write about your experience. I am both shocked and appalled at what happened to you. I will certainly look into this for you. Here at buydig.com we believe that our  customers are the most important thing.  Although verifying an order is an important part of our business, the customer must still be treated with the utmost care. This obviously did not happen here.

   If you would like to give us another chance, I know that I can make this work for you. I will also give you a $20 discount on any purchase that you wish to make with us. Please call me at 1800-617-4686 ext 568 if you wish to redeem this coupon at any time. It would be my pleasure to serve you.

  

Sincerely,

Bill Haley

Director of sales

Buydig.com  Service Department
For Customer Service: customerservice@buydig.com
For Sales: sales@buydig.com
For Billing and Verification: billing@buydig.com

—————Original Message—————

From: William Robinson < >
Subject: Re: Your BuyDig.com Order
Please cancel this order.  I find doing business with your company both frustrating and nearly impossible.  I had called my credit card company and was assured that the order would be accepted, but when I called your billing department yesterday, a Russian woman told me that there was some problem with the billing vs. the shipping addresses. I told her that I buy things on line all the time, and nearly every company has both a billing address listing and a shipping address listing.  She said that if there was a problem, Buydig would send me an email.

Then I got this email.  I tried calling 3 times today and on the third time the person could finally understand me.  I am a native born American, have a BA in Communications, and a MA in English.  I assure you I speak clearly and correctly.  The third person who answered the phone was obviously black.  I had difficulty understanding HIM.  He told me that my credit card company declined the order.  Enough.  I have no trouble buying things at Amazon.com and will make my purchase there.
Your company is a great example of how a customer should not be treated.  It is the worst company I have ever tried to do business with, and I will pass my experience on to anyone who cares to listen.
Again, cancel my order.  I will not do business with Buydig ever again.
William Robinson

On May 15, 2012, at 2:05 AM, billing@buydig.com wrote:
Dear  William Robinson,Reference order number:  WC14349733

Your order can not be processed as it was submitted online; this is most commonly due to an error made when submitting your billing address, zip code or apartment # in the wrong field during checkout. This may also be due to a security measure by your Credit card Company due to a simple typing error.
Help us process your order quick and efficiently by responding with the correct billing address exactly how it appears on your Bank or credit card statement.

Billing@Buydig.com )

Our billing department can be reached at (800) 617-4686 option 3 Monday – Thursday 10:00 AM to 6:45 PM EST and Friday 9:45 AM to 1:30 PM.  For international inquiries please call (732) 623-4678 option 3.  The billing department can be emailed at billing@buydig.com.

Important Note: We are making every effort to process your existing order. Please do NOT replace your order (online or by phone) unless you are advised to do so by a representative in our billing department. We will ship your order upon our receipt of authorization from your credit card company. Our goal is to ship your order to you as soon as possible!

Thank you for your patience and understanding.

Buydig.com Service Department
For Customer Service:  customerservice@Buydig.com
For Sales:  sales@Buydig.com
For Billing and Verification:  billing@Buydig.com
Fax: (732) 424-1105

Thanks again for choosing BuyDig.com. We appreciate your business.
 V:R.3ofc
“The question is not what you look at, but what you see” – Henry David Thoreau


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