I recently tried to buy a camera through buydig.com. I never have had such a run-around. Here’s a copy of my experience–start at the bottom and read up:
Thank you for your prompt response, Mr. Haley. I appreciate the $20 offer but it just isn’t worth it. I went around and around with your billing department (by the way, they have the worst hours I have ever experienced on line) and don’t really want the aggravation of trying again. I just bought the camera through Amazon.
Subject: Re: Your BuyDig.com OrderDear Customer,
Thank you for contacting us.
Thank you for taking the time to write about your experience. I am both shocked and appalled at what happened to you. I will certainly look into this for you. Here at buydig.com we believe that our customers are the most important thing. Although verifying an order is an important part of our business, the customer must still be treated with the utmost care. This obviously did not happen here.
If you would like to give us another chance, I know that I can make this work for you. I will also give you a $20 discount on any purchase that you wish to make with us. Please call me at 1800-617-4686 ext 568 if you wish to redeem this coupon at any time. It would be my pleasure to serve you.
Director of sales
|From:||William Robinson < >|
|Subject:||Re: Your BuyDig.com Order|
|Please cancel this order. I find doing business with your company both frustrating and nearly impossible. I had called my credit card company and was assured that the order would be accepted, but when I called your billing department yesterday, a Russian woman told me that there was some problem with the billing vs. the shipping addresses. I told her that I buy things on line all the time, and nearly every company has both a billing address listing and a shipping address listing. She said that if there was a problem, Buydig would send me an email.
Then I got this email. I tried calling 3 times today and on the third time the person could finally understand me. I am a native born American, have a BA in Communications, and a MA in English. I assure you I speak clearly and correctly. The third person who answered the phone was obviously black. I had difficulty understanding HIM. He told me that my credit card company declined the order. Enough. I have no trouble buying things at Amazon.com and will make my purchase there.
Your company is a great example of how a customer should not be treated. It is the worst company I have ever tried to do business with, and I will pass my experience on to anyone who cares to listen.
Again, cancel my order. I will not do business with Buydig ever again.
On May 15, 2012, at 2:05 AM, firstname.lastname@example.org wrote: